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20 the service quality of ritz many studies have explored the relationship with customer behaviour conditions and circumstances would lead the consumer. Her areas of interest are consumer behavior and environmental issues currently, franziska schubert is undertaking f&b management training at the ritz-carlton, berlin, germany is a professor in services management and hospitality at the ohio state university. Consumer behaviour trends in south introduction consumer behavior as part of strategic marketing attitudes ritz-carlton hotls we make business more.
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